Medicaid and CHIP Denials
State Medicaid programs are strict. Wrong fee schedule, missing prior auth, a service billed outside the covered frequency, and it's denied. The reimbursement is already tight, so an unworked denial is a loss you cannot afford. We know the state rules, bill to them, and appeal what gets kicked back.
Coordination of Benefits Mistakes
Kids covered under both parents are common. Determining which parent's plan is primary, and submitting to both in the right order, is where many practices trip. Get primary and secondary in the wrong order and both payers push the claim back. We verify COB rules up front and bill in the order each plan requires, though the exact rules vary by plan and state.
Frequency and Age Limit Denials
Prophylaxis, fluoride, exams, and sealants all carry frequency and age restrictions that differ by plan. Schedule a recall a little too soon and the claim bounces. We verify these limits before the visit so the appointment gets submitted within the plan's rules, though final approval is determined by the payer.
Sedation and Behavior Management Claims
Nitrous, oral sedation, general anesthesia, and protective stabilization are routine in pediatrics and heavily scrutinized by payers. Thin documentation gets them denied. For cases with documented medical necessity, billing sedation to medical insurance can unlock additional reimbursement. We bill these with the clinical narratives and supporting records each payer requires, though the treating dentist creates and approves the clinical documentation.
Patient Balances and Parent Collections
After insurance pays, someone still has to explain the remaining balance to a parent. Statements pile up, balances age, and nobody at the front desk has time to chase them. We handle statements, balance follow-up, and billing questions so those dollars don't just sit there.