Billdontix works inside your existing Eaglesoft workflow to prepare and submit insurance claims, post payments, follow up with payers, and work aging AR. Your team keeps its current practice-management system while gaining a dedicated billing process and clear monthly reporting.
Most revenue leakage begins with small workflow failures: an outdated subscriber record, a missing attachment, an unworked payer request, or a payment posted to the wrong balance. Eaglesoft can capture and organize the information, but your practice still needs consistent verification, claim review, follow-up, and reconciliation.
Billdontix helps dental practices build that operating discipline inside the software they already use. We focus on the handoffs between the front desk, clinical documentation, claim submission, payer follow-up, and payment posting, the points where avoidable delays usually begin.
Most billing problems are not caused by the software itself. Instead, they result from workflow gaps that develop over time.
Incorrect subscriber details, outdated employer information, or inaccurate coverage settings frequently result in rejected or delayed claims before they even reach the payer. We verify eligibility before the visit and flag information gaps before submission.
Using incorrect CDT codes, missing documentation, or overlooking payer-specific billing requirements increases denials and payment delays. We review every claim against current ADA guidelines and payer specifications before submission.
Insurance claims that remain unpaid for 30, 60, or 90 days require consistent follow-up. Without a dedicated process, these claims often remain unresolved. We monitor outstanding claims, identify hold-up reasons, and follow up with payers on a documented schedule.
Inaccurate payment posting can affect patient balances, insurance adjustments, and financial reporting, making it difficult to understand practice performance. We post payments, reconcile against submitted claims, and flag underpayments for review.
Reception teams already manage scheduling, patient communication, treatment coordination, and insurance questions. Adding complex billing responsibilities often stretches staff beyond capacity. We handle insurance follow-up and payment work so your front desk can focus on the patient experience.
Our goal is to improve your billing operations without disrupting your existing clinical workflow.
We review your current insurance, claim, posting, and follow-up workflow, along with available aging and denial reports to understand where revenue is getting stuck.
Your practice approves our user access, permissions, communication channels, and task ownership. We document what Billdontix manages, what remains with the practice, and escalation procedures.
We align payer records, claim queues, attachments, follow-up notes, posting procedures, and escalation rules with the agreed service scope. This typically takes 3–5 business days.
Claims, payer responses, payments, and exceptions are worked according to documented procedures. Issues requiring clinical or office input are routed back with clear action notes. We communicate issues weekly.
You receive agreed reports covering claim status, aging movement, unresolved exceptions, and billing activity. Trends are reviewed monthly, and process changes are documented.
We verify patient benefits before appointments whenever possible, reviewing coverage details, annual maximums, deductibles, waiting periods, frequencies, and limitations. This helps reduce billing surprises and improve initial claim accuracy.
Every claim is reviewed against current CDT codes, payer requirements, and supporting documentation before electronic submission. We check patient information, provider details, and attachments so claims arrive clean.
We manage claim submission through your Eaglesoft workflow, ensuring claims go out promptly with complete information and required attachments.
Submitting a claim is one part of the process. We monitor outstanding claims, communicate with carriers, respond to payer requests, and resolve issues before they become long-term AR. Typical response window: 48 business hours for payer requests.
We post insurance payments, patient payments, ERAs, adjustments, and contractual write-offs while reconciling against submitted claims. Underpayments are flagged for review against your contracted fee schedules.
We prioritize aging insurance claims by reviewing unpaid accounts, identifying delays, following up with payers on a documented schedule, and escalating claims that hit defined aging thresholds (typically 30, 60, 90+ days).
When a claim is denied, we investigate the reason, correct billing issues where applicable, gather supporting documentation, and prepare appeals according to payer requirements.
We provide monthly reporting on collections, aging A/R, claim status, denial trends, and key billing metrics you define. Reports are delivered by the 15th of each month covering the prior month's activity.
We work inside your Eaglesoft system, so access and data handling are critical.
We use strict, role-based, permissioned access configured to your dental practice's approval. Billdontix team members have individual logins without shared credentials. Every access point remains logged and auditable.
Your dental practice always retains full ownership and complete visibility of all patient data. Billdontix accesses the system remotely; you strictly control all credentials and can audit activity anytime.
Before onboarding, we execute a Business Associate Agreement defining system access, approved communication channels, and strict HIPAA responsibilities. We also provide annual workforce training alongside documented incident response procedures.
Secure channels for sensitive patient information are agreed upon and formally documented. Routine updates arrive via email, while clinical or urgent issues are escalated according to your practice's preferences.
Before you commit to anything, the assessment gives you a clear read on your Eaglesoft billing workflow.
The assessment takes 1–2 weeks and is performed confidentially. No obligation to proceed.
Our team's experience with Eaglesoft includes these day-to-day workflows:
We actively verify and update essential subscriber information, coordination of benefits, and frequency limits well before the scheduled patient visit, flagging any coverage gaps in real time.
We batch submitted claims by payer, review them against specific payer specifications, attach required clinical documentation, and submit them electronically. We log what was sent and to whom.
Our team reconciles all incoming ERA files against previously submitted claims, identifies potential underpayments, and posts necessary financial adjustments. We also review detailed aging reports weekly.
All outstanding claims are tracked by payer and aging bucket. Routine follow-up is scheduled and logged. Payer responses are documented and routed back with action notes.
Any claims that require additional clinical input, including missing clinical notes or medical necessity questions, are immediately flagged and sent to your dental team with a clear response deadline.
We pull detailed aging reports, standard collection reports, and denial reports on a scheduled cadence. We share them monthly so you maintain total visibility into ongoing practice performance.
We keep pricing tied to results and defined up front.
You only pay a fair, competitive share of the total revenue our dedicated billing team successfully helps collect on behalf of your dental practice. We only succeed when you succeed.
Fees apply strictly to insurance and patient payments we help bring in. We clearly define exactly what is included, how existing AR is handled, and any exclusions before official onboarding.
There are no hidden setup costs, unexpected software fees, or additional charges for accessing your Eaglesoft system. You only ever pay for the actual billing results we deliver.
We offer full revenue cycle management or targeted supplemental support working alongside your existing team. Our pricing structure adjusts if your service scope ever officially changes.
We provide comprehensive reporting at least monthly. You gain complete visibility into total collections, aging accounts receivable, denials, and current claim status to track practice financial health.
Your free initial practice assessment always includes a clear, customized price quote alongside the operational terms designed to support your dental clinic and financial goals.
Your account is managed by professionals who understand dental insurance workflows, claim requirements, and payer communication. You have one primary contact, not a call center.
Our billers hold AAPC, AHIMA, and CCS certifications and maintain current knowledge of CDT codes, payer rules, and regulatory changes.
We log in to your Eaglesoft system remotely using role-based access, individual logins, and audit logs. You keep full ownership and visibility.
Our work follows documented procedures: claim review, payer communication, payment posting, and escalation. Nothing is ad hoc.
You receive monthly reports covering collections, aging A/R, denials, and claim status. Trends are reviewed, and process changes are documented.
We work on a flexible, month-to-month basis with no long-term contracts. If our team is not earning your trust, you are entirely free to simply leave.
Which model fits your practice?
Request a free billing workflow assessment with Billdontix. We'll review how your claims, payments, and aging AR are currently handled inside Eaglesoft, show you where the most impact can be made, and provide a clear pricing quote with no obligation to proceed.
Yes. We access your Eaglesoft system remotely using role-based access and individual logins. We work within your existing workflows for claim preparation, submission, payment posting, and follow-up. You retain full ownership of your data and can audit our activity anytime.
No. Our services are designed to support practices using Eaglesoft without requiring a change to your practice management system. We also work with Dentrix and other platforms.
Yes. We review outstanding claims, identify the reasons for delays, and perform payer follow-up according to a documented schedule. Some older claims may fall outside filing deadlines; we'll flag those rather than chase what can't be collected.
We focus on accurate insurance information verified before the visit, careful claim preparation with documentation review, consistent payment posting against contracted fee schedules, and regular follow-up with payers. Our goal is to reduce preventable errors; some errors originate outside our control (payer policy changes, incorrect patient information from the office).
Our onboarding process is designed to integrate with your existing workflow while minimizing interruptions. Onboarding typically takes 3–5 business days for access setup, followed by a 1–2 week ramp period where we shadow your process and clarify handoffs.
Your practice receives regular updates, billing reports, and ongoing communication from a dedicated billing specialist. We communicate via email for routine updates and scheduling; issues requiring immediate attention escalate to your practice manager or designated contact according to your preferences. Weekly summaries are provided.
We need user access to Eaglesoft with permissions to view and update patient insurance records, submit claims, post payments, and generate reports. We do not need access to clinical notes, treatment planning, or patient communication. Your practice controls and can revoke access anytime.
Your practice maintains responsibility for clinical documentation, treatment decisions, patient communication about costs and insurance, provider enrollment and credentialing with payers, and approving significant changes to billing workflow or payer relations.
Access setup typically takes 3–5 business days. A 1–2 week ramp period follows while we review your current workflow and clarify handoffs. You can expect the first batch of claims to go out by day 10–14.
We track metrics you care about: claims submitted, denials by cause, aging A/R by bucket (30, 60, 90+ days), average days in A/R, underpayments identified, and collections. Reporting is monthly and available 24/7 in a shared dashboard.
No. Billdontix is an independent dental billing services provider. We are not affiliated with, endorsed by, or sponsored by Eaglesoft (a product of Patterson Dental/Henry Schein One). We work with your Eaglesoft system as a third-party service partner.
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